Last Updated: June 15, 2025
Who We Are
Our website address is: https://maddowe.com. We’re a small, handmade fashion brand based in Chicago, run by two sisters. We care deeply about privacy and transparency, and this policy outlines how we handle your data when you visit or interact with our site.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.
An anonymized string (a hash) may be shared with the Gravatar service to check if you’re using it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. Once your comment is approved, your profile picture becomes visible publicly in the context of your comment.
Media
If you upload images to the website, please avoid uploading photos that contain embedded location data (EXIF GPS). Visitors may be able to extract that data from images on the site.
Cookies
If you leave a comment, you may choose to save your name, email address, and website in cookies. These are for your convenience and last for one year.
If you visit our login page, we’ll set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, cookies will be set to save your login information and screen preferences. Login cookies last two days; screen option cookies last one year. Selecting “Remember Me” will keep you logged in for two weeks. Logging out removes these cookies.
Editing or publishing content sets an additional cookie, which contains no personal data and simply indicates the post ID of the article edited. It expires after 1 day.
Embedded Content from Other Websites
Articles on this site may include embedded content (e.g. videos, images, or articles). Embedded content behaves just as if you visited the source website. These sites may collect data, use cookies, and track your interactions, especially if you’re logged into their services.
Analytics
We use third-party analytics tools such as Google Analytics to help us understand how visitors use our site and improve your experience. These tools collect non-personally identifying information such as browser type, referring pages, and time spent on pages. This data is used in aggregate and never sold or shared for advertising purposes.
You can opt out of Google Analytics tracking with this browser add-on: https://tools.google.com/dlpage/gaoptout.
Newsletter & Email
If you sign up for our email list, we’ll occasionally send you updates about new product releases, special offers, and behind-the-scenes peeks into our creative process. We never sell or share your email address with third parties. You can unsubscribe at any time using the link at the bottom of any of our emails.
Reviews & Testimonials
If you leave a product review or testimonial, it may be displayed publicly on our website, along with your first name (or initials, if provided). By submitting a review, you give us permission to display it for promotional purposes. If you would like us to remove your review, email us at maddowe@gmail.com.
Return Policy Summary
We want you to love what you order. If something isn’t quite right, please reach out within 7 days of delivery. We accept returns on unworn, undamaged items in original condition. Custom orders and earrings are not eligible for return. Return shipping is the responsibility of the buyer.
Because our pieces are handmade and often one-of-a-kind, we encourage mindful purchases—but we also want you to feel good about buying. Full details are on our Returns & Refunds page.
Who We Share Your Data With
If you request a password reset, your IP address will be included in the reset email. We do not sell or rent your personal data—ever.
How Long We Retain Your Data
If you leave a comment, the comment and its metadata are retained indefinitely. This helps us recognize and approve follow-up comments automatically.
If you register for an account (if applicable), we store your personal information in your user profile. You can view, edit, or delete your data at any time (except for your username). Site administrators can also access and edit that information.
What Rights You Have Over Your Data
If you have an account or have left comments, you can request a copy of the personal data we hold about you. You may also request we delete it, excluding data we are required to retain for legal, administrative, or security reasons.
To make a data request, email us at maddowe@gmail.com.
Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service.
Additional Data Protection
We use SSL encryption to protect your data in transit. While no method of transmission online is 100% secure, we follow best practices and only collect what’s necessary to operate our shop and connect with our community.